Currently, children should dress comfortably with easy fastenings so to assist self at toilet as much as possible. Aprons are available for messy play but best clothes should not be worn. Please make sure your child is dressed in weather appropriate clothing as we go out in all weathers.

** We are still in consultation with stakeholders (parents) about uniform options.

• Indoor & outdoor shoes
• Waterproof clothing /and Wellie boots
• Sun/rain hats and swimming costumes / hats, gloves or scarves if wanted
• Spare clothes
• Any comforters your child may have
• All nappies/wipes/formula milks are provided. Special needs children may need own essentials.

All children upon receiving your permission will go on small outings around the local area often visiting places related to the topic of the month. For outings which are not based in the local community we would advise you of this and request further permission.

We do not advise this as this causes many problems for the children who are not so able to share. However if your child has a comforter that will aid with their settling process these are acceptable. We do not accept responsibility for any lost or broken toys. In some of our older rooms we do offer the opportunity for show and tell and nursery staff will advise you on what to bring.

Each child will have their own key worker who will help settle your child into their new setting. S/he will be able to provide feedback about your child’s development on a regular basis.

Yes we have a nursery farm garden securely based at the back of the building which all children will have access to throughout the day at Steps-Up Nursery. Here students learning more about farming, both animal and crop farming.

Yes we have a kitchen on the premises and make every effort to provide a balanced diet for all. We regularly take courses on the provision children with dietary requirements and work closely alongside external agencies on nutritional advice.

We have very thorough procedures in place for finding suitable staff. All staff are security and health checked; references are followed up before working with children. All staff start with us with a probation contract and are monitored closely to ensure they are a suitable member for our team. We also aim to include parents in the recruitment exercise.

Yes, we accept available means of payment such as Mobile Money, PayPal, Cheques, Credit card payments and Bank transfers.

Children will have weekly reports based on daily information from the nursery team about their days/week. Parents will be emailed information (in quest of saving the planet) and where specifically requested, hard copies given.

All children have observation folders/ books which are updated termly with photos, children’s work and written observations. Parents are always welcome to look through them or arrange a meeting with their child’s key worker to discuss their progress.

We always endeavour to have as many of our staff trained in paediatric first aid as possible. There will be 1st aid trained staff in the buildings at all times.

We have taken security precautions in our main entrances with cctv cameras providing management with a view of the entrance areas surrounding the nursery. The front entrance is the only available public access into both buildings. All parents/careers will have to be let into the building by a member of staff from their child’s room via video recognition and any unknown people collecting children will have to have a password provided by the parents with prior notification having been given to the nursery. All visits to the nursery will have to be pre-arranged.

We ask that all children attend with us for a minimum of one full day or two half sessions. This is to ensure the child has enough time within the nursery setting to build bonds with the staff and children and to enable your child’s key worker to provide activities specific to your child’s development.

Our setting is available to parents after 6.30pm only when prior booked. Weekends and overnights are also available to pre-booked customers at specified fees. Please speak to a manger about this.

Yes, we are a very inclusive setting with a developing wealth of experience in SEN. This is an area we aim to develop even further through the use of internationally trained consultants.

No, we have an all-weather policy at the nursery and believe it is crucial children access the outdoor environment. If you feel your child is not well enough to play outside then they are not well enough to attend nursery. In the event of your child becoming ill whilst in the setting they will be kept inside until they can be collected.

In the event of you being unable to collect your child by 1pm or 6.30pm (depending on agreed time) please ring and inform management as soon as possible. Wherever possible we will request that you contact another person to collect but in the event of this not being possible nursery staff will wait for you to arrive. If late collection occurs on several occasions, late charges will be applied. In the event of you not collecting and us being unable to reach you, emergency contacts will be called. If no one is contactable or can collect within an hour of first contact being attempted then you will automatically be charged for the over-stay.

We recommend that you pop in to your child’s room once in a while, but not all the time as this can be unsettling for them, although we do have parent story times and other events you can volunteer for as well as annual play days scheduled across the year.